Vigilance - Structure

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COMPLAINT HANDLING POLICY of SAIL VIGILANCE w.e.f. 01.06.2026

The Vigilance department of Steel Authority of India Limited (SAIL) is spread across various Plants/Units of the Company having its Headquarters at SAIL, Corporate Office, New Delhi. SAIL Vigilance is headed by Chief Vigilance Officer (CVO) and Additional Chief Vigilance Officers (ACVOs) head the Vigilance functions at different Plants / Units.

I. Jurisdiction of SAIL Vigilance

1. Complaint can be lodged only against employees and/or matters of SAIL.

2. SAIL Vigilance has no jurisdiction over private individuals.

SAIL Vigilance investigates issues concerning employees and/or matters of SAIL. With respect to issues of organizations other than SAIL, the complaint will be filed.

II. Lodging of Complaint

1. Complaint can be lodged by addressing the complaint letter to CVO or ACVO or ED (Vigilance) or CGM (Vigilance)/CO on their postal addresses available on the Vigilance Page of SAIL website i.e. www.sail.co.in OR through the “Lodge Complaint” link available on Vigilance Page of SAIL website OR through e-mail sent to e-mail ID of CVO or ACVO or ED (Vigilance) or CGM (Vigilance)/CO.

2. Complaint sent through complaint letter should contain complete name and postal address in the complaint letter / envelope (including mobile/telephone number, if any) of the complainant with specific details / information of the matter. In case Complaint letter / envelope does not contain complainant’s complete name and / or address, the complaint shall be filed. Complaint should be signed by the Complainant.

3. Complaint (content in e-mail body and / or attachment) containing both name and complete postal address (including mobile/telephone number, if any) received from complainants by e-mail sent to e-mail ID of CVO or ACVO or ED (Vigilance) or CGM (Vigilance)/CO, shall be treated as a normal complaint and shall be processed as per the CVC’s complaint-handling policy.

In cases where name and / or address is not available in the e-mail body, the complainant shall be requested to provide the complete name and / or address by e-mail within 7 days of such e-mail sent by SAIL Vigilance. If the complainant furnishes the name and / or address within 7 days from the date of the email sent by SAIL Vigilance, the complaint may be treated as a normal complaint and processed accordingly for veracity confirmation. In case, the complainant does not furnish the complete name and / or address within 7 days from the date of the email sent by SAIL Vigilance, a reminder shall be sent by SAIL Vigilance by e-mail requesting the complainant to provide the complete name and / or address within 7 days of such reminder e-mail. In case, the complainant does not furnish complete name and / or address even within 7 days of the reminder e-mail sent by SAIL Vigilance, such e-mail complaints shall be filed.

4. In the above, by ‘name’ it is implied that Name of the complainant i.e. individual person should be mentioned and not name of any entity / firm only.

III. Action taken on complaint in SAIL Vigilance

1. Complaints should contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations. Complaint which is vague and / or contains only sweeping / unverifiable allegation(s) shall be filed.

2. Complaints containing only allegations related to administrative / service matters shall be forwarded to concerned administrative authority / Management for appropriate action and no investigation shall be carried out.

3. After registration of a complaint for investigation, SAIL Vigilance shall send a letter (by post) to address of the complainant for checking his / her veracity. If in response, veracity confirmation by letter / e-mail is received from the complainant within 15 days, SAIL Vigilance shall proceed with the investigation. If no response is received within 15 days of the letter sent by SAIL Vigilance, a reminder letter (by post) shall be sent to address of the complainant. Also, complainant shall be tried be reached on the provided mobile / telephone number by SAIL Vigilance. However, if no veracity confirmation by letter / e-mail is received even within 15 days of the reminder letter, in accordance with CVC’s guidelines, the registered complaint shall be filed i.e. no further investigation shall be done.

4. After confirmation of veracity of the complainant, further correspondence in the matter regarding the outcome of the complaint will not be entertained. However, SAIL Vigilance will ensure that the complaint is examined/investigated and action taken to its logical conclusion as per extant guidelines of CVC.

5. As regard to complaint against tenders, it is clarified that while SAIL Vigilance would get the matter investigated, however, it would not interfere in the tendering process as such. The intention is not to stop the work in the organization.

6. As SAIL Vigilance deals only with matters of corruption, redressal of grievances should not be the focus of complaint to SAIL Vigilance.

7. A complaint should preferably be lodged in typed or written form in English or Hindi language for facilitating early action thereon. Complaints not received in Hindi or English shall first be translated to either Hindi or English and then only further action will be taken.

8. All types of complaints, even if printed or photocopied, should be clearly legible. Complaints which are illegible shall be filed.

9. The complainants should lodge complaints only regarding issues having vigilance angle and which are not part of any litigation in any courts, tribunals, etc., i.e. the matter should not be sub-judice. Complaints about known sub-judice matters shall be filed.

10. Normally one specific issue should be raised in one complaint. However, if more than one specific issues are there, it is better to raise the same in separate complaint. Further, complainants while forwarding their complaints to SAIL Vigilance should mention details one by one in coherent manner so the same can be understood unambiguously.

11. Complaints covered under Integrity Pact (IP) will be forwarded to Independent External Monitors (IEMs) for further necessary action, after veracity confirmation. However, SAIL Vigilance shall undertake an Independent Investigation also, if required.

12. “Complaint under the Public Interest Disclosure” or “PIDPI” received from CVC is investigated/dealt as per instruction of CVC.

13. Under Section 217 of Bharatiya Nyaya Sanhita (BNS), a person making false complaint can be prosecuted. If a person making a false complaint is a public servant, departmental action may also be considered against him as an alternative to prosecution.

14. Under Section 215(1)(a) of the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), a person making a false complaint can be prosecuted on the basis of a complaint lodged with a court of competent jurisdiction by the public servant to whom the false complaint was made or by some other public servant to whom he is subordinate.

15. Saving: In relation to Vigilance related matters (within his / her jurisdiction), CVO/SAIL shall be the final decision making / advisory authority.

I have read and understood the complaint handling policy of SAIL VIGILANCE

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